Agent Assist

Agent Assist provides summaries, knowledge assistance and sentiment analysis for chat and voice conversations. It helps support agents and supervisors, with enterprise features including AI coaching and live translation.

Agent Assist offers Standard and Enterprise options for chat and voice conversations. Standard features include summarization, knowledge assistance and sentiment analysis, with transcription also included for voice. Enterprise adds AI Coach, Live Translation, Companion Agent and Supervisor Assist, with some features marked Private GA. Chat pricing is based on messages processed each month, while voice pricing is based on conversation minutes.

Who it's for

Customer support

Price (as stated)

$0.002 / 1 count

Official site

cloud.google.com

Added

10/18/2026

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