Zendesk

Zendesk brings customer support channels together and uses AI to automate resolutions and assist agents. It helps support teams manage requests, route tickets, and respond to customers.

Zendesk combines email, messaging, phone, and social support in one ticketing system. Its AI agents handle service issues while following business processes. Depending on the plan, AI tools can help agents write replies, classify tickets, generate reports, and transcribe and summarize calls. Routing tools assign requests based on factors such as agent availability, skills, and ticket priority.

Who it's for

Customer support

Price (as stated)

$19agent/month paid yearly

Official site

www.zendesk.com

Added

10/18/2026

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