Zoho Desk

Zoho Desk brings customer conversations into one inbox and uses AI to handle routine support issues and draft replies. It helps customer support teams manage tickets, work together, and track service quality.

Zoho Desk organizes customer conversations from multiple channels in one workspace. Its Zia AI agents handle routine issues and hand them over to people when human judgment is needed. Teams can route tickets based on skills, workload, and availability, share internal notes, and track service deadlines. Businesses can also create a branded help center with ticket tracking, a knowledge base, community discussions, and an AI bot. Dashboards and reports track customer satisfaction, while AI flags issues early.

Who it's for

Customer support

Price (as stated)

Not stated on the tool's site

Official site

www.zoho.com

Added

10/21/2026

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